The product must be returned in good condition, accompanied by all its accessories, and unused.

Where possible, it must be returned in its original packaging and must not have been opened.

In accordance with Article L.121-21 and subsequent articles of the French Consumer Code, consumers have 14 working days from the date of delivery of their order to return any item that does not meet their expectations and request an exchange or refund without penalty, except for return shipping costs.

BINOCLE EYEWEAR extends this period to 30 days. Return shipping costs will be covered if a request is made beforehand via the “Contact Us” section. Returns must be sent using tracked letter postage for mainland France/overseas territories and priority mail for the rest of the world. We will only reimburse return shipping costs up to the applicable rates for these shipping methods. If you encounter any issues, please contact us at [email protected].

Returning a product is very simple:

In mainland France:

1. Submit a return request in the "My Orders" section and select the products you wish to return.
2. Once your return has been approved, put your Binocle glasses back in the original bubble envelope.
3. Fill in the return form that will be sent to you and place it inside the envelope.
4. Stick the prepaid T label on the envelope.
5. Drop your envelope in a La Poste mailbox.
6. The returned product will be inspected to process the refund or exchange.

Overseas Territories & Foreign Countries:

1. Submit a return request in the "My Orders" section and select the products you wish to return.
2. Put your Binocle glasses back in the original bubble envelope.
3. Fill in the return form that will be sent to you and place it inside the envelope.
4. Pay for postage:
   
   Postage from French Overseas Territories:
   For one pair of Binocle glasses, the return must be sent only using the 100g tracked letter rate (€2.64)
   For 2 or 3 pairs of Binocle glasses, the return must be sent only using the 250g tracked letter rate (€4.42)
   
   Postage from EUROPE & the Rest of the World:
   For one pair of Binocle glasses, the return must be sent only using the 100g priority letter rate without tracking
   For 2 or 3 pairs of Binocle glasses, the return must be sent only using the 250g priority letter rate without tracking
   
   If your postage does not meet these criteria, please contact us.

Your refund will be processed within 2 business days.