Faqs By AFTER-SALES SERVICE
How can I track the progress of my order?
When you place an order, you will receive an email at each stage:
- Order confirmation
- In preparation
- Shipped with La Poste tracking number
How do I know if my order has been confirmed?
A confirmation email is sent automatically after each order.
If you have not received it, it may be that :
- The email is in your Spam box
- The email address you entered when ordering is not correct. Write to us at email@example.com, we'll correct it and send you the emails you should have received.
How can I change, exchange or cancel my order?
Contact our customer service department at firstname.lastname@example.org.
What are the warranty conditions?
Your pair of BINOCLE is guaranteed for 1 year from the date of purchase against manufacturing defects.
Unauthorized use of your BINOCLE lenses or the fitting of lenses of other brands (except BINOCLE corrective lenses) will invalidate the warranty. The warranty does not cover scratches on lenses. After analysis, if we find that the defect falls within the scope of the warranty, we will repair or exchange the defective part.
If you have any questions or complaints, please contact us at email@example.com.
Do the warranty conditions apply to Binocle products purchased from a reseller?
Yes, your BINOCLE pair is guaranteed for 1 year from the date of purchase against manufacturing defects. This warranty is only valid upon presentation of the original invoice issued by the authorized BINOCLE dealer.
What should I do if my lenses are damaged?
In some cases, the glasses may be damaged during transport. In such cases, please contact our after-sales service at firstname.lastname@example.org. We will analyze the product to see if it can be placed under warranty.
I have a problem with the lenses of my glasses?
In this case, you have two options. You can send us an e-mail to email@example.com and then return your pair to us. Alternatively, you can visit an optician, who in most cases offers this service free of charge.
How do I mount my Binocle Extreme ?
It's very easy to fit, just clip the temples onto the small end caps at each end. Then you can clip on the lenses by pressing hard on them (don't worry, they're unbreakable!). And that's it, your Binocle is assembled!
What does the lifetime warranty on Binocle Extreme?
The frames of these sunglasses are made of polycarbonate, an ultra-flexible material that is impossible to break. This warranty does not cover lenses.